Riad Mahmud
Founder & CEO
A message from our founder
I’ve been on both sides of agency work.
I started working on websites and client projects in 2014. Since then I’ve worked directly with clients, supported agencies, built WordPress websites, solved technical problems and spent several years inside established WordPress companies.
That gave me a close look at how agencies actually operate, especially when the workload grows faster than the team. And I kept seeing the same problem.
“Good agencies don’t always have a sales problem. Sometimes they have a capacity problem.”
A new website gets approved while two others are still in production. The designer is busy, the developer is booked and existing clients still need updates and support.
The usual answer is to hire. But one new hire rarely solves it. A growing agency might need a designer this week, a WordPress developer next week and someone for technical fixes after that. Building all of that in-house takes time, management and a much bigger payroll.
So I built the team I felt agencies actually needed. Not another freelancer to manage closely, and not a large outsourcing company disconnected from your process. A small, senior team that works like part of yours.
How we work
Four promises we make to every partner.
These shape who we hire, how we plan the work and what we say no to.
01
Your brand comes first
Everything we deliver goes out under your name. We stay invisible to your clients.
02
The same faces every time
You work with a named team who learn your standards, not a different person each week.
03
Honest about capacity
If we can’t hit a deadline, we tell you on day one, not the day before it’s due.
04
Quality before speed
A senior lead reviews every deliverable. If it isn’t right, it doesn’t ship.
Who you’ll work with
A small team, assigned by what the work needs.
Design, development, support and automation take different strengths. Work goes to the person best suited to it, not whoever is next in a queue.
Delivery
Sahela Rima
Client Success & PM
Development
Dipak Gain
Head of Dev & Ops
Development
SM Shahadat
WordPress Developer
Development
Jotirmoy Mondol
WordPress Site Expert
Development
Jaied Al Sabid
Full-Stack Developer
Development
Mushfiq
Full-Stack Developer
Design
Abu Fahim
UI/UX Designer
Design
Abu Bokor
UI/UX Designer
People
Sharaban Tisha
HR
Your tools, your process
We work where you already work.
No new portal and no extra logins. Here’s a typical day on a homepage build, inside the tools your team already uses.
0
new tools your team has to learn to work with us
Brightwater · Homepage build
Tuesday, delivered under your brand
09:10
Slack
Your PM posts the brief in #brightwater-web. We confirm scope in 12 minutes.
09:45
Asana
Task moved to In progress and assigned to your dedicated developer.
13:20
Figma
Two design questions resolved in comments, right on the file.
16:05
GitHub
Pull request reviewed by our senior lead and merged to staging.
16:40
Google Drive
Handover notes and QA checklist shared in your project folder.
17:00
Gmail
Client update drafted in your voice, ready for you to send.
Proof over promises
Agency owners, in their words.
“
The design came back exactly as we pictured it, and the WordPress build was clean, fast and easy to manage.
Tobias Legenstein
Co-founder of Coreflow
17+ projects
Good to know
Ask us anything.
Pick one of the questions agency owners ask us most and see how our partner team answers.
What services can we white label?
Will my clients know you exist?
Do you work with agencies in my country?
How do the monthly hours work?
How quickly can we start?
Is there a minimum contract?
Who owns the work?
How do we communicate, and how is quality checked?