Privacy Policy

Welcome to CreatoMark (“CreatoMark,” “we,” “our” or “us”). We respect your privacy and are committed to protecting it through this policy.

This Privacy Policy explains what information we collect, how we use it and the choices you have. It applies to creatomark.com and any services, forms or tools we provide (together, the “Services”). If you have questions, contact us at hello@creatomark.com.

Who we are

CreatoMark LLC provides white-label website, digital marketing and AI services to agencies and B2B brands, delivered under our partners’ own brands.

• Website: creatomark.com
• Email: hello@creatomark.com

Information we collect

We collect information in three ways: you give it to us, it is collected automatically, or we receive it from third parties.

Information you give us

• Contact details (name, email, phone) when you fill in a form, request a quote, book a call or contact support.
• Business information (agency name, website, project scope and requirements).
• Account data, if you create an account: display name, login email and profile details.
• Payment and billing details (for example payer name and invoice details). Card and bank details are handled by our payment providers, such as Stripe and PayPal, and are not stored by us.
• Content you upload or share, such as briefs, files and access details you choose to give us for project delivery.
• Comments you post on our blog (see “Comments” below).

Information collected automatically

• Usage data: pages viewed, links clicked, referring pages and times of visits.
• Device data: IP address, browser type and version, operating system, screen size and cookie identifiers.
• Cookies and similar technologies for sessions, preferences, analytics, security and referral tracking. See our Cookie Policy.

Information from third parties

• Analytics and advertising platforms (for example, combined audience insights).
• Referral partners, to track and reward introductions (see “Referral Program” below).
• Anti-spam and security tools (for example, automated spam detection).

How we use your information

We use your information to:

• Provide and improve our Services, including project delivery, support and maintenance.
• Communicate with you about quotes, onboarding, updates, invoices and service notices.
• Process payments and invoices through trusted providers such as Stripe and PayPal, or by bank transfer.
• Keep our site and Services secure, including preventing fraud and abuse.
• Understand how our site performs and improve it.
• Meet our legal obligations and enforce our Terms of Service.

Legal bases (GDPR, where it applies): performance of a contract, our legitimate interests, your consent where required, and legal compliance.

Comments

When visitors leave comments, we collect the data shown in the comment form, plus the IP address and browser user agent to help detect spam.

An anonymised string created from your email address (a hash) may be sent to the Gravatar service to check whether you use it. Gravatar’s privacy policy is available at automattic.com/privacy. Once your comment is approved, your profile picture is visible next to it.

Media

If you upload images to the website, avoid images with embedded location data (EXIF GPS). Visitors to the website can download images and extract that data.

Site chat

Our website has a chat window that answers common questions automatically, using information already published on this website. It is not a person, and our team follows up personally on anything it cannot answer.

When you open the chat, we record your messages, the pages you view on this website during your visit, the page you came from, your IP address and your browser and device type. We use your IP address to look up your approximate location (city and country) through the ipinfo.io service, whose privacy policy is at ipinfo.io/privacy-policy. If you send your name and email through the chat, we use them only to reply to you.

Visitors who never open the chat are not recorded by it. The chat stores a small identifier in your browser so the conversation continues as you move between pages; it is removed after 30 days.

Cookies

We use cookies to keep you logged in, remember your preferences, keep the site secure, measure how it is used and credit referrals. You can control cookies in your browser settings. Full details are in our Cookie Policy.

Embedded content from other websites

Pages and articles may include embedded content, such as YouTube videos. Embedded content behaves exactly as if you had visited the other website. Those websites may collect data about you, use cookies and track your interaction with the content, especially if you are logged in to them.

Payments

We accept payments by Stripe, PayPal and direct bank transfer. Payment providers process your billing information under their own privacy policies. We do not store full card or bank details on our servers.

Referral Program

If you take part in our Referral Program or visit our site through a referral link, we may use cookies or identifiers to credit the referral and manage rewards. We only share what is needed for accurate reporting and payouts, such as anonymised IDs and transaction amounts.

Who we share your data with

We only share information with:

• Service providers (hosting, security, analytics, email delivery and payment processing) under contracts that protect your data.
• Project-related vendors, only as needed to deliver the services you asked for, such as specialised tools or integrations.
• Members of our delivery team, under confidentiality and data processing terms, when needed to complete your agency’s project.
• Legal authorities, when required by law or to protect rights, safety or security.
• A successor business, if CreatoMark is part of a merger, acquisition or asset transfer (with notice where required).

If you request a password reset, your IP address may be included in the reset email.

How long we keep your data

• Comments and their metadata: kept indefinitely, so follow-up comments can be approved automatically.
• Account and profile data: kept while the account is active.
• Project files and messages: kept as long as needed for delivery, support, record-keeping and legal purposes.
• Analytics data: kept according to our analytics provider’s settings, combined where possible.
• Chat conversations and the visitor details recorded with them: kept for up to 12 months, then deleted automatically.
• Payment and invoice records: kept as required by tax and accounting laws.

We keep only what we need for the purposes described above.

Your rights and choices

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Delete your data, subject to legal or contractual obligations.
• Restrict or object to certain processing.
• Receive a copy of your data in a structured, machine-readable format.
• Withdraw consent where processing is based on consent.

To use any of these rights, email hello@creatomark.com. We may need to verify your identity first. If you are in the EEA or UK, you can also complain to your local data protection authority.

California (CCPA/CPRA): you may have the right to know, access, delete and correct your personal information, and to opt out of “sharing” for cross-context behavioural advertising. We do not sell personal information. Contact us to use these rights.

We do not knowingly collect personal information from children under 13, or under the minimum age where you live.

Security

We use reasonable technical and organisational measures to protect your information, including HTTPS, access controls, backups and least-privilege access. No method of transmission or storage is 100% secure, so please share access details with us only through secure channels and remove our access when it is no longer needed.

International transfers

Your information may be processed in countries other than the one you live in. Where required, we use safeguards such as contractual clauses to protect it.

Data in white-label projects

When we deliver white-label work for agencies:

• We process client website data on behalf of the agency, under a services agreement and, where needed, a data processing agreement (DPA).
• We follow the agency’s lawful instructions and confidentiality requirements, and we are happy to sign the agency’s NDA before work starts.
• We only access live systems and logins when needed, and we recommend role-based access that can be removed at any time.

Third-party links

Our site may link to other websites. We are not responsible for their content or privacy practices, so please review their policies before sharing personal information.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date shows the latest version. We will announce significant changes on this page and, where appropriate, by email.

Contact us

Questions about this policy or your data? Email hello@creatomark.com or use our contact page.